In this module, students will develop essential English communication skills required for customer service and retail roles. The module begins with the basics of spoken English, focusing on pronunciation, vocabulary, and commonly used phrases in real-life customer interactions.
Students will learn how to confidently greet customers, handle inquiries, explain products, and resolve complaints professionally. The module also emphasizes tone, body language, and active listening skills to create positive customer experiences.
👋 Customer Interaction
Learn how to greet, assist, and communicate effectively with customers.
🛍️ Product Communication
Explain products clearly and recommend solutions confidently.
⚖️ Handling Complaints
Resolve customer issues politely and professionally.
🎧 Listening Skills
Improve active listening and response techniques.
🎯 Speak with Confidence
The final part of this module focuses on real-world practice and confidence building. Students will engage in role-play scenarios, mock conversations, and practical exercises to improve fluency and professionalism. By the end of this module, learners will be equipped to communicate effectively in customer-facing roles and deliver excellent service experiences.
